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Frequently Asked Questions
Reliable Answers to Our Most Common Questions
At Klean N’ Jiffy, we’re committed to providing you with reliable, consistent, and affordable cleaning services. Your satisfaction is our top priority, which is why we’ve compiled answers to some of the most common questions we receive. Our professional team has carefully crafted these responses to ensure you have all the information you need when choosing our services.
Why should we hire you?
We are NOT your typical cleaning company. We are striving to be different than your standard cleaning company. We are making getting your home clean simple again, with no more complicated quotes and cluttered websites.
How will I know what time to book?
Appointment times are available Monday through Sunday, from 8:00am to 7:00pm and we will be in touch in less than 1 hour (during business hours) to confirm if this date and time works.
How easy is it to book online?
It really takes no more than 60 seconds. Simply fill out the booking form here: planetmaids.com/book-now and we’ll be in touch to confirm your date and time in less than 1 hour (within business time).
What does it cost to clean my home?
Choose Your Subscription Plan
Find the perfect cleaning service tailored to your needs. Choose from our flexible subscription options, all designed to keep your home sparkling clean.
Weekly Cleaning
Includes: Standard cleaning (kitchen, bathroom, living areas, bedrooms)
$110/ per week
Bi-Weekly Cleaning
Includes: Standard cleaning (kitchen, bathroom, living areas, bedrooms)
$130/per visit
Monthly Cleaning
Includes: Standard cleaning and one deep cleaning add-on (e.g., oven or fridge)
$170/per visit
Do we have to provide the cleaning supplies?
We bring all our own supplies. If there are supplies that you would prefer us to use (for wood floors for example) feel free to let us know and we can use any supplies you leave out for us.
Do you do green cleaning?
We have teams that do 100% green cleaning. Simply request it and we’ll assign a green-cleaning team at no additional charge.
How do I sign up for recurring services?
Simply select the frequency of cleaning on our booking form, and we will set everything up from there. There is up to 20% off if you book a recurring service. You can make changes 24-hours or more prior to the appointment without incurring any fees.
Do I have to contact you every time?
No, you do not have to contact us unless you need to make changes to your booking. When you select recurring service, our system will know to schedule your future cleanings based on the date/time selected. You will receive a reminder email before the cleanings so you can expect us and if you need to make updates.
What is a move in/move out cleaning?
Our move in/move out cleanings are designed to prepare a home for a new tenant. It’s a deeper cleaning that includes cleaning inside cabinets (empty cabinets and drawers) and drawers, fixtures, inside the fridge (empty). We charge extra for this and you will find that an additional cost for move in/move out cleaning is standard across the industry.
How long will my cleaning take?
We usually estimate 1 hour per bedroom, but we do not specify a length of cleaning. We clean until we are finished for a standard home and within reason. For special cases or extremely large homes, we may adjust the estimate and price for fairness.
How many cleaners do you send?
We assign one (1) cleaner to most bookings. If we feel it is necessary to have more cleaners, we will let you know.
Is tip included?
Leaving tip on the cleaning is entirely optional and up to your discretion. We can either add it to your credit card charge or you can tip the cleaners in cash (preferred). All tips are greatly appreciated and go 100% to the cleaner. Please note that the tip is nonrefundable after the service is completed.
Are you a pet friendly maid service?
Yes! At Planet Maids we LOVE pets. All of our maids are trained to correctly deal with your furry family member.
Do I have to be home for the cleaning?
No, just leave us a key to gain entry and we will take it from there. You can leave a key under the mat, in the mailbox, at the front-desk, what ever is most convenient for you!
What does a deep clean include?
The deep clean service is a comprehensive top-to-bottom cleaning. We recommend a deep cleaning if you have not had your apartment professionally cleaned within the past 3 months.
It does not include inside the oven, inside the cabinets or inside the refrigerator, all of which are available at a reasonably priced additional cost.